Due to the challenges we are facing because of Brexit, we are unable to service loan requests to the Northern Ireland or the Channel Islands at this time.

Terms of the loan and refund

Refund only applicable to items loaned.  Loan fee refunded for item purchased only.  Purchases of second hand, refurbished or reconditioned products do not qualify for this offer.  The purchase must be from a participating dealer (listed below) or Fujifilm directly.  Please note that this offer can be used in conjunction with any dealer-specific promotion. The refund vouchers are not transferable. Only the name on the original loan can apply for the refund.

How do we loan equipment?

The Fujifilm Connect loan service is provided for you to try specific cameras or lenses in your own time in your own environment.  Any given product can be borrowed once free of charge for a 48-hour period or extend this loan and pay for a longer period of time.  We always aim to deliver by 12pm on the working day before you want to use your equipment. That way, we have plenty of time to resolve any problems such as a mis-sort or failed delivery. On the rare occurrences of this happening, we will arrange for the equipment to be with you by 10am on the morning of the hire (subject to availability). Please note that if you are using the equipment before 10am on the morning of the loan, it is advisable to book a day earlier to prevent any issues. Please do feel free to discuss this with us if you have any queries.

Collection takes place between 8am and 6pm the working day after your loan period has ended. Unfortunately, we are unable to do timed collections. Please note that it is the responsibility of the hirer to ensure that all equipment is correctly and securely packaged for the return.  You will be held accountable for any loss or damage sustained as a result of failure to do this.

Deposit

You will be required to leave a deposit, based on the value of the equipment. The deposit must be paid either at the time of booking or 7 days before the date of dispatch. In the event that the deposit has not been paid, and we are unable to contact the hirer, the booking will be cancelled and no goods will be dispatched. The deposit will be refunded following confirmation that the goods have been returned in a complete and undamaged condition.

Insurance

You may be asked to provide proof of insurance and/or identity in order for us to process your loan. This will need to be verified before any equipment can be dispatched. If such documentation is not provided within the specified time frame, or we are unable to verify it, we reserve the right to cancel the order.

Early return of equipment

You are more than welcome to return the equipment early. Just contact us and we can arrange collection.

Cancellation of orders

As long as the loan is cancelled before dispatching, you will incur no charges. If the equipment has already been dispatched, administration charges may apply.

Taking equipment outside of the UK

You are more than welcome to take the equipment wherever you so wish. However, you must ensure you have adequate insurance for loss, damage or theft when doing so.

What you get with the equipment

All equipment supplied is listed on the website under the Included tab. Please note that additional equipment may be supplied for loan purposes not necessarily included as a retail offering.

How we deliver

The equipment will be dispatched from us at around 3pm the day before delivery. This means all requests MUST be on the system by 2pm the day before to ensure that this deadline is made, all orders must be packed by this time. A dispatch email will be sent to you once the equipment has left us.

All deliveries will be attempted before midday on the day of delivery. As we use a national courier, there is always the very slight chance of a mis-sort where part or all of the consignment is sent to the incorrect depot. In these instances, we will organise either for

that equipment to be re-delivered or we will send out additional equipment – in both cases, this will arrive either later that afternoon or before 10am on the morning of the hire.  Please do contact us if your equipment has not arrived on time – the longer we have to resolve the situation, the better we can serve you!

How we collect

Details of your collection will be included in your dispatch documents. Please do note that this is an all-day collection (8am-6pm) so we cannot specify pickup times. Please note that it is the responsibility of the hirer to ensure that all equipment is correctly and securely packaged for the return.  You will be held accountable for any loss or damage sustained as a result of failure to do this.

Failed collections

Should the collection fail for any reason, excluding courier error, you will be charged a failed collection fee of £25.

How quickly can I get the equipment?

We will always try our best to get equipment to you as soon as possible. If you are already registered on our system, then as long as you place your booking before 2pm and we have the equipment in stock, there is nothing to stop it being dispatched immediately to be with you the next day.

If you are not registered, please do allow more time to be setup on our system and verify you before the equipment can leave us.

How everything is packed

Usually, all of our equipment will be delivered in a flight case (Pelicase or Storm Case). We are realistic in understanding that things can get bashed around by the couriers, so we try to make sure that everything arrives with you in the best order possible. We are also aware that sometimes equipment can get damaged, despite our best efforts, so please do check everything as soon as it arrives. You must let us know by 4pm at the very latest on the day of delivery if there is a problem. If you do not inform us before 4pm, we cannot be held responsible and assume that any defects have happened under your care and you will be charged.

Delivery outside the UK

Sadly, we can only deliver to the UK.

Checking equipment upon arrival

We will check everything thoroughly upon dispatch. However, should the worst happen, and something gets broken in transit, we do need to know about it as soon as possible to ensure we get the problem sorted for you. So please do check everything is not only present and correct but also working once the equipment arrives with you and notify us before 4pm on the day of delivery should you have any concerns.  We will provide checklists and equipment condition reports for each piece of equipment to aid this process.

What to do in the event of loss, theft or damage

Please phone us IMMEDIATELY!

In case of damage

If the equipment has arrived in a damaged state from the courier, we will normally arrange for collection of the goods (please note, if we are not informed by 4pm on the day of delivery, we will have to assume that the goods arrived in perfect working order).

Dependant on stock, we will always attempt to redeliver replacement equipment of the same or similar specification.
If the equipment gets damaged – cosmetic or other, during the duration of your loan, dependant on the extent of the damage, we will either arrange for the immediate return of the equipment or mutually agree that you use it until the end of the loan period as arranged.

On return of the equipment, we will return the item to Fujifilm for repair and a preliminary quotation for repair will be sent to you. The repair amount will be charged to your debit/credit card or debited from your deposit.

In case of loss / theft

If the equipment is lost or stolen during the course of your loan, you will be held liable for the replacement of all items that have not been returned. The value of the items will be charged to your debit / credit card. They will be charged at a rate of suggested retail price minus 25% to take into account the fact that the items were not new when you loaned them.

Wear and Tear

We understand that the equipment may overtime pick up the odd minor scratch or mark.  Please refer to the equipment condition report for details of any pre-existing blemishes that have already been noted (where applicable).  However, any marks to lens glass and obvious neglect of use will be treated as damage and charged.

Missing Parts

Should there be any parts or components found to be missing once the goods have been returned to us, you will be notified. You will have up to three working days to return missing items to us at the address below. After three working days, you will be charged for replacements plus an administration fee of £15. Please note that missing equipment must be sent back via Royal Mail Special Delivery or a tracked courier service. Please ensure that you include a note detailing who the items are from. Failure to do so may result in you being charged.

How to apply to a loan refund

A voucher for each item ordered will be attached to your Return Confirmation email – this is sent once the equipment has been checked upon return, the order is closed, and the refunding of the deposit has been processed. To apply for a loan refund, log into Fujifilm Connect. Under Profile, select Redeem Voucher. Enter your voucher code and upload proof of purchase. Please ensure that you use to correct voucher for the purchased kit. As long as our Terms of Refund have been met, your loan charge will be refunded back onto your card of payment.

Sharing of your information

The information you provide us with, including your name and details of the equipment hired, will be shared with FUJIFILM Electronic Imaging Europe GmbH. You can request for your information to not be shared by emailing info@fujifillm-loan.com.

Participating Dealers

• Associated Photography – 30 Arwenack Street, Falmouth, Cornwall, TR11 3JB
• Bass & Bligh – 6 Beulah Street, Harrogate, North Yorkshire, HG1 1QQ
• Beverley Camera Centre Ltd – 17 Swabys Yard, Walkergate, Beverley, East Yorkshire, HU17 9BZ
• Bradford Camera Exchange Co Ltd – 19 North Parade, Bradford, West Yorkshire, BD1 3JL
• Carmarthen Cameras – Zion Chapel, Mansel Street, Carmarthen, SA31 1QX
• Cambrian Photography – 87-89 Abergele Road, Colwyn Bay, Conwy, LL29 7SA
• Camera Centre – 14-16 Morgan Arcade, Cardiff, CF10 1AF
• Camera Centre – 7 Charles Street, Newport, NP20 1JU
• Camera Centre – 2 College Street, Swansea, SA1 5AE
• Camera Plus – Loy Buildings, 20 Loy Street, Cookstown, BT80 8PE
• Camera World – 14 Wells Street, London, W1T 3PB 
• Camera World – Unit 7 High Chelmer Shopping Centre, Chelmsford Essex, CM1 1XD
• Camera World – 13 High Street, Stevenage, Hertfordshire, SG1 3BG
• Cameraland – 36 Royal Arcade, Cardiff, CF1 2PR
• Campkins Future Vision – 12A King’s Parade, Cambridge, CB2 1SJ
• Canterbury Camera Centre – 4 St George’s Centre, Canterbury, Kent, CT1 1UL
• Castle Cameras – 11A Endless Street, Salisbury, Wiltshire, SP1 1DE
• Castle Cameras – 329 Wimborne Road, Winton, Bournemouth, BH9 2ED
• Charles Eagles, 5 Maritime Street, Sunderland, Tyne and Wear, SR1 3JX
• Chas Norman Cameras / Pantiles Cameras – 22 The Pantiles, Tunbridge Wells, Kent, TN2 5TN
• Chas Norman Cameras / Pantiles Cameras – 6 Brewery Lane, Blighs Meadow, Sevenoaks, Kent, TN13 1DF
• Chiswick Camera Centre – 4 Chiswick Terrace, Acton Lane, London, W4 5LY
• Chris Goodhead Photographic – 179 High Street, Burton-upon-Trent, Staffordshire, DE14 1HN
• Clemens Photography – 63 Fore Street, Bodmin, Cornwall, PL31 2JB
• Clifton Cameras – 28 Parsonage Street, Dursley Gloucestershire, GL11 4AA
• Clock Tower Cameras – 32 Church Street, Brighton, BN1 1RL
• Comley Cameras – 7 St Peter’s Avenue, Cleethorpes, Lincolnshire, DN35 8HQ
• D.H. James Ltd – 3 Sadler Street, Wells, Somerset, BA5 2RR
• Dale Photographic – 60-62 The Balcony, The Merrion Centre, Leeds, LS2 8NG
• Digital Camera Shop / Camerabox Kettering – 39 Newland Street, Kettering, Northamptonshire, NN18 8JH
• Digital Distribution – 10 Heron Business Park, Eastman Way, Hemel Hempstead, HP2 7FW
• Ffordes Photographic – The Kirk, Wester Balblair, By Beauly, Inverness, IV4 7BQ
• Fixation UK – Unit C, 250 Kennington Lane, London, SE11 5RD
• Guernsey Photographics – 31 Commercial Arcade, St. Peter Port, Guernsey
• Harpers Photographic – 31 Wolsey Walk, Wolsey Place Centre, Woking, Surrey, GU21 6XX
• Harrison Cameras – 112-114 London Road, Sheffield, S2 4LR
• Harrods – Technology Department, 87-135 Brompton Road, London, SW1X 7XL
• Imagex – Bure Place, Pioneer Square, Bicester, OX26 6FA
• Island Photo Centre – 49 Union Street, Ryde, Isle of Wight, PO33 2LF
• Island Photo Centre – 79 Upper St. James Street, Newport, Isle of Wight, PO30 1LG
• Itbex UK Ltd – 51 Tottenham Court Road, London, W1T 2EQ
• J&A Cameras – Gammon Walk, Barnstaple, Devon, EX31 1DJ
• London Camera Exchange – 15 The Square, Winchester, SO23 9ES
• London Camera Exchange – 98 The Strand, London, WC2R 0EW
• London Camera Exchange – 11 Civic Centre Road, Southampton, SO14 7FJ
• London Camera Exchange – 76 High Street, Gosforth, Newcastle Upon Tyne, NE3 1HB
• London Camera Exchange – 10 High Street, Southampton, SO14 2DH
• London Camera Exchange – 8-9 Tunsgate, Guildford, Surrey, GU1 3QT
• London Camera Exchange – 7 Station Road, Reading, Berkshire, RG1 1LG
• London Camera Exchange – Kingswell Path, Cascades Shopping Centre, Portsmouth, PO1 4RR
• London Camera Exchange – 6 Queen Street, Salisbury, SP1 1EY
• London Camera Exchange – 16 Widemarsh Street, Hereford, HR4 9EW
• London Camera Exchange – 10-12 The Promenade, Cheltenham, GL50 1LR
• London Camera Exchange – 13 Cheap Street, Bath, BA1 1NB
• London Camera Exchange – 12 Southgate Street, Gloucester, GL1 2DH
• London Camera Exchange – 174 Fore Street, Exeter, EX4 3AX
• London Camera Exchange – 17 Eastgate Street, Chichester, PO19 1JL
• London Camera Exchange – 3 Alliance House, Baldwin Street, Bristol, BS1 1SA
• London Camera Exchange – 53 The Horsefair, Bristol, BS1 3JP
• London Camera Exchange – 56 Cornwall Street, Plymouth, PL1 1LR
• London Camera Exchange – 6 North Street, Taunton, Somerset, TA1 1LH
• London Camera Exchange – 7 Pelham Street, Nottingham, NG1 2EH
• London Camera Exchange – 12 Timber Hill, Norwich, NR1 3LB
• London Camera Exchange – 17 Sadler Gate, Derby DE1 3NH
• London Camera Exchange – 6 Silver Street, Lincoln, LN2 1DY
• London Camera Exchange – 12 Eld Lane, Colchester, CO1 1LS
• London Camera Exchange – 8 Pump Street, Worcester, WR1 2QT
• London Camera Exchange – 4C Lunn Poly House, Clarendon Avenue, Leamington Spa, Warwickshire, CV32 5PP
• London Camera Exchange – 16 Cross Street, Manchester, M2 7AE
• London Camera Exchange – 9 Bridge Street Row, Chester, CH1 1NW
• Mathers of Lancashire – 23 Market Street, Bolton, BL1 1BU
• Merchant City Cameras – 7-11 Parnie Street, Glasgow, G1 5RJ
• Mifsuds Photographic – 27-29 Bolton Street, Brixham, Devon, TQ5 9BZ
• Park Cameras – 53-54 Rathbone Place, London, W1T 1JR
• Park Cameras – Victoria Business Park, York Road, Burgess Hill, West Sussex, RH15 9TT
• Peter Rogers Photographic – The Camera Shop, 39 Mill Street, Stafford, ST16 2AJ
• Photo Express (Lakeland) – 39 Market Street, Ulverston, Cumbria, LA12 7LR
• Photosound – 20 Bridge Street, Bishop’s Stortford, Hertfordshire, CM23 2JY
• Priddy’s – 15-17 Friday Street, Minehead, Somerset, TA24 5UB
• Selfridges & Co – 400 Oxford Street, London, W1A 1AB
• Seymour Harrison – 21 Tontine Street, Folkestone, Kent, CT20 1JT
• Skears Photographic – 203 Wellingborough Road, Northampton, NN1 4ED
• St. Ives Camera Company – 49 Fore Street, St. Ives, Cornwall, TR26 1HE
• South West Optics – 22 River Street, Truro, Cornwall, TR1 2SJ
• Swains – 26 Rollesby Road, Hardwick Industrial Estate, King’s Lynn, Norfolk, PE30 4LS
• T4 Cameras – 13 Market Street, Swindon, Wiltshire, SN1 1RZ
• T4 Cameras – 50 High Street, Witney, Oxfordshire, OX28 6HQ
• The Classic Camera – 2 Pied Bull Yard, Bury Place, London, WC1A 2JR
• The Flash Centre – 3A The High Cross Centre, Fountayne Road, London, N15 4QN
• H.A. Baker Photographic – 44 High Street, Lewes, East Sussex, BN7 2DD
• UK Camera Store – 4 Station Square, Flitwick, Bedfordshire, MK45 1DP
• UK Optics T/A UK Digital – Unit 8 Deanfield Court, Link 59 Business Park, Clitheroe, Lancashire, BB7 1QS
• Wessex Photographic – 36 Maiden Street, Weymouth, Dorset, DT4 8BA
• Wessex Photographic – 2 Markset Place, Sturminster Newton, Dorset, DT10 1AR
• Wessex Photographic – 33 Southampton Road, Ringwood, BH24 1HB
• Wessex Photographic – 9 Salisbury Street, Blandford Forum, Dorset, DT11 7AU
• Wessex Photographic – 2A Cornhill, Dorchester, Dorset, DT1 1BA
• Wex Photo Video – Unit 2 Boucher Plaza, 4-6 Boucher Road, Belfast, BT12 6HR
• Wex Photo Video – Retail Unit 2, 100 Hagley Road, Birmingham, B16 8LT
• Wex Photo Video – Unit 7 Montpellier Central, Station Road, Montpellier, Bristol, BS6 5EE
• Wex Photo Video – Bonnington Business Centre, 100 Jane Street, Edinburgh, EH6 5HG
• Wex Photo Video – Block 4, Unit 1 Oakbank Industrial Estate, Off Garscube Road, Glasgow, G20 7LU
• Wex Photo Video – 37-39 Commerical Road, London, E1 1LF
• Wex Photo Video – Unit 4 Downing Street Industrial Estate, Charlton Place, Manchester, M12 6HH
• Wex Photo Video – Unit B Frenbury Estate, Drayton High Road, Norwich, NR6 5DP
• Wilkinson Cameras – 95 St. James Street, Burnley, Lancashire, BB11 1PY
• Wilkinson Cameras – 61 The Rock, Bury, Greater Manchester, BL9 0NB
• Wilkinson Cameras – 13 Grapes Lane, The Lanes Centre, Carlisle, CA3 8NH
• Wilkinson Cameras – 18 Frodsham Street, Chester, CH1 3JL
• Wilkinson Cameras – Unit 19A The Westmorland Centre, Stricklandgate, Kendal, Cumbria, LA9 4LR
• Wilkinson Cameras – 6 James Street, Lancaster, LA1 1UP
• Wilkinson Cameras – 4 Bold Street, Liverpool, L1 4DS
• Wilkinson Cameras – 27 Friargate Walk, St. George’s Centre, Preston, PR1 2NQ
• Wilkinson Cameras – 38 Eastbank Street, Southport, Merseyside, PR8 1ET
• Wilkinson Cameras – 10 The Mall, The Golden Square, Warrington, WA1 1QE
• York Camera Mart – 18 Church Street, York, YO1 8BE

Fujifilm Loan is fulfilled by 4Fill Europe on behalf of Fujifilm UK