Terms of the loan and refund
Refund only applicable to items loaned. Loan fee refunded for item purchased only. Purchases of second hand, refurbished or reconditioned products do not qualify for this offer. The purchase must be from a participating dealer (listed below) or Fujifilm directly. Please note that this offer can be used in conjunction with any dealer-specific promotion. The refund vouchers are not transferable. Only the name on the original loan can apply for the refund.
How do we loan equipment?
The Fujifilm Connect loan service is provided for you to try specific cameras or lenses in your own time in your own environment. Any given product can be borrowed once free of charge for a 48-hour period or extend this loan and pay for a longer period of time. We always aim to deliver by 12pm on the working day before you want to use your equipment. That way, we have plenty of time to resolve any problems such as a mis-sort or failed delivery. On the rare occurrences of this happening, we will arrange for the equipment to be with you by 10am on the morning of the hire (subject to availability). Please note that if you are using the equipment before 10am on the morning of the loan, it is advisable to book a day earlier to prevent any issues. Please do feel free to discuss this with us if you have any queries.
Collection takes place between 8am and 6pm the working day after your loan period has ended. Unfortunately, we are unable to do timed collections. Please note that it is the responsibility of the hirer to ensure that all equipment is correctly and securely packaged for the return. You will be held accountable for any loss or damage sustained as a result of failure to do this.
You will be required to leave a deposit, based on the value of the equipment. The deposit must be paid either at the time of booking or 7 days before the date of dispatch. In the event that the deposit has not been paid, and we are unable to contact the hirer, the booking will be cancelled and no goods will be dispatched. The deposit will be refunded following confirmation that the goods have been returned in a complete and undamaged condition.
You may be asked to provide proof of insurance and/or identity in order for us to process your loan. This will need to be verified before any equipment can be dispatched. If such documentation is not provided within the specified time frame, or we are unable to verify it, we reserve the right to cancel the order.
Early return of equipment
You are more than welcome to return the equipment early. Just contact us and we can arrange collection.
Cancellation of orders
As long as the loan is cancelled before dispatching, you will incur no charges. If the equipment has already been dispatched, administration charges may apply.
Taking equipment outside of the UK
You are more than welcome to take the equipment wherever you so wish. However, you must ensure you have adequate insurance for loss, damage or theft when doing so.
What you get with the equipment
All equipment supplied is listed on the website under the Included tab. Please note that additional equipment may be supplied for loan purposes not necessarily included as a retail offering.
How we deliver
The equipment will be dispatched from us at around 3pm the day before delivery. This means all requests MUST be on the system by 2pm the day before to ensure that this deadline is made, all orders must be packed by this time. A dispatch email will be sent to you once the equipment has left us.
All deliveries will be attempted before midday on the day of delivery. As we use a national courier, there is always the very slight chance of a mis-sort where part or all of the consignment is sent to the incorrect depot. In these instances, we will organise either for
that equipment to be re-delivered or we will send out additional equipment – in both cases, this will arrive either later that afternoon or before 10am on the morning of the hire. Please do contact us if your equipment has not arrived on time – the longer we have to resolve the situation, the better we can serve you!
How we collect
Details of your collection will be included in your dispatch documents. Please do note that this is an all-day collection (8am-6pm) so we cannot specify pickup times. Please note that it is the responsibility of the hirer to ensure that all equipment is correctly and securely packaged for the return. You will be held accountable for any loss or damage sustained as a result of failure to do this.
Should the collection fail for any reason, excluding courier error, you will be charged a failed collection fee of £25.
How quickly can I get the equipment?
We will always try our best to get equipment to you as soon as possible. If you are already registered on our system, then as long as you place your booking before 2pm and we have the equipment in stock, there is nothing to stop it being dispatched immediately to be with you the next day.
If you are not registered, please do allow more time to be setup on our system and verify you before the equipment can leave us.
How everything is packed
Usually, all of our equipment will be delivered in a flight case (Pelicase or Storm Case). We are realistic in understanding that things can get bashed around by the couriers, so we try to make sure that everything arrives with you in the best order possible. We are also aware that sometimes equipment can get damaged, despite our best efforts, so please do check everything as soon as it arrives. You must let us know by 4pm at the very latest on the day of delivery if there is a problem. If you do not inform us before 4pm, we cannot be held responsible and assume that any defects have happened under your care and you will be charged.
Delivery outside the UK
Sadly, we can only deliver to the UK.
Checking equipment upon arrival
We will check everything thoroughly upon dispatch. However, should the worst happen, and something gets broken in transit, we do need to know about it as soon as possible to ensure we get the problem sorted for you. So please do check everything is not only present and correct but also working once the equipment arrives with you and notify us before 4pm on the day of delivery should you have any concerns. We will provide checklists and equipment condition reports for each piece of equipment to aid this process.
What to do in the event of loss, theft or damage
Please phone us IMMEDIATELY!
In case of damage
If the equipment has arrived in a damaged state from the courier, we will normally arrange for collection of the goods (please note, if we are not informed by 4pm on the day of delivery, we will have to assume that the goods arrived in perfect working order).
Dependant on stock, we will always attempt to redeliver replacement equipment of the same or similar specification.
If the equipment gets damaged – cosmetic or other, during the duration of your loan, dependant on the extent of the damage, we will either arrange for the immediate return of the equipment or mutually agree that you use it until the end of the loan period as arranged.
On return of the equipment, we will return the item to Fujifilm for repair and a preliminary quotation for repair will be sent to you. The repair amount will be charged to your debit/credit card or debited from your deposit.
In case of loss / theft
If the equipment is lost or stolen during the course of your loan, you will be held liable for the replacement of all items that have not been returned. The value of the items will be charged to your debit / credit card. They will be charged at a rate of suggested retail price minus 25% to take into account the fact that the items were not new when you loaned them.
Wear and Tear
We understand that the equipment may overtime pick up the odd minor scratch or mark. Please refer to the equipment condition report for details of any pre-existing blemishes that have already been noted (where applicable). However, any marks to lens glass and obvious neglect of use will be treated as damage and charged.
Should there be any parts or components found to be missing once the goods have been returned to us, you will be notified. You will have up to three working days to return missing items to us at the address below. After three working days, you will be charged for replacements plus an administration fee of £15. Please note that missing equipment must be sent back via Royal Mail Special Delivery or a tracked courier service. Please ensure that you include a note detailing who the items are from. Failure to do so may result in you being charged.
How to apply to a loan refund
A voucher for each item ordered will be attached to your Return Confirmation email – this is sent once the equipment has been checked upon return, the order is closed, and the refunding of the deposit has been processed. To apply for a loan refund, log into Fujifilm Connect. Under Profile, select Redeem Voucher. Enter your voucher code and upload proof of purchase. Please ensure that you use to correct voucher for the purchased kit. As long as our Terms of Refund have been met, your loan charge will be refunded back onto your card of payment.
Sharing of your information
The information you provide us with, including your name and details of the equipment hired, will be shared with FUJIFILM Electronic Imaging Europe GmbH. You can request for your information to not be shared by emailing firstname.lastname@example.org.
Fujifilm Loan is fulfilled by 4Fill Europe on behalf of Fujifilm UK