The Fujifilm Loan service is designed to give individuals the opportunity to evaluate equipment to inform and enable a prospective purchasing decision. The Fujifilm Loan service is not to be used to supplement equipment for paid for and or commercial work, or where there is no intention or consideration to make a purchase in the near future. The Fujifilm Loan service is facilitated by 4Fill and 4Fill Europe (part of the Simplysnap Group), the trusted partner of Fujifilm UK.
4Fill reserves the right to refuse orders, exclude claims and/or participants if it is not satisfied with the information provided, or believes the service is not being used within the spirit it is intended.
A. To create an account, click on the login icon (head and shoulders) at the top of your screen. Enter your email address in the ‘Not yet registered?’ section and click Sign Up.
A. You must be 18 years or older to have an account.
A. In order to make the service available to as many customers as possible, the service is limited so only one free hire per promotional product, per person may be made. Customers are limited to a maximum of 5 items in a 12-month period and any individual may only have one account.
A. No, multiple accounts are not allowed under any circumstances, any attempt to create multiple accounts will result in all associated accounts being suspended.
A. Unfortunately not, in order to maximise the availability of the equipment, the service is restricted to one account per household.
A. Use our live availability checker to find the equipment you need - select your first and last day of use as the start & end dates you require. The cost to hire (if any) will be automatically calculated for you, dependent on the dates you have chosen. When you’re happy, just add the items to your basket and checkout.
A. You can find out what we provide for each individual model by clicking on the 'Included' tab on the product description page on our website.
Extra batteries, and selected accessories can be added to your order if required. Pricing for these items will be shown online for the dates you have chosen.
A. Yes, your trial can be extended beyond the free period for an additional incremental daily cost up-to a maximum of 7 days. Just choose dates to suit you at the time of booking and the system will calculate any additional charges applicable.
A. If you need to edit or cancel your order you can contact us via email at firstname.lastname@example.org. You can also call us on 0203 887 6890. Please note changes to bookings are subject to availability.
A. Any intention to take the equipment outside of the UK must be notified in writing prior to commencement of the loan and proof of return travel within the agreed loan period will be required. 4Fill Europe Limited reserves the right to decline hire for any overseas use.
A. Yes, you can book multiple products on your loan, keep in mind you will be required to pay a deposit for each item. Please note: Customers are limited to a maximum of 5 items in a 12-month period.
A. The website offers live availability which means the availability shown for a particular product is accurate. If the item(s) you are interested in are unavailable, the calendar will give you the option to skip forward to the next available date.
A. If the item is on our website but we do not have stock yet, register your details on the waiting list. As soon as we have stock, we will contact you and let you know when the item is available to book.
A. No. As we operate a live 24/7 availability and booking system, the only way to reserve equipment is to place an order.
A. The information provided in the reason for hire field helps determine the reason for the evaluation is genuine and the service is not being abused. Additionally, information provided can assist us in checking compatibility. 4Fill and/or Fujifilm reserve the right to refuse any bookings where this information has not been provided or is not deemed to be genuine.
A. We take a proactive approach to protect our customers from fraudulent activity, as part of this process we may ask you to provide further information including, but not limited to, previous and current address, photo ID, contact details, existing equipment and intended usage.
4Fill Europe Limited reserves the right to cancel the loan if it is not satisfied with the information provided, or believes the service is being used with disingenuous intent.
A. Your equipment will have been checked and carefully packed within a hard flight case before dispatch. Please make sure you check everything as soon as it arrives and let us know by 4pm at the very latest on the day of delivery if there is a problem. If you do not inform us before 4pm, you will be held liable for any defects or deficiencies or missing items.
A. Yes, all orders include delivery and collection during the weekdays (Monday-Friday, excluding Bank Holidays).
A. We work with several couriers but mainly use Parcelforce and APC. We recognise services vary by courier on a regional basis and continually review our proposition, unfortunately at this time it isn’t viable for us to offer a choice of courier based on geographical variances.
A. Where the carrier has tried to deliver the equipment, but nobody was present to receive it, the couriers will leave a card (where possible) informing you that delivery was attempted. It is your responsibility to contact the couriers and re-arrange delivery for the following day or arrange to collect the equipment from the couriers in person. The evaluation period will remain as shown in your order confirmation email. If you have missed the delivery but have not received a card, please contact us on 0203 887 6890 and we will be able to provide you with your tracking number.
A. Your order will be delivered by courier, nationwide, by 12:00pm (for most locations) the day before your evaluation starts unless there is a problem or otherwise advised when placing your order and on your order invoice.
Although the couriers we work with are highly accurate, like everyone they can make mistakes and circumstances can conspire against them from time to time. We strongly recommend you allow yourself enough time to receive the goods and save yourself any unnecessary stress!
A. Customers will be required to have their goods delivered to the registered address of their debit/credit card. The person signing for the equipment should be the person who has paid for the equipment hire as they are liable for the equipment from the moment of delivery.
A. Equipment can only be delivered on working days (Monday-Friday), excluding Bank Holidays.
A. No, goods cannot be left in a ‘safe’ or ‘secure’ location or with a neighbour. Customers are advised that someone MUST be present during delivery to sign for the equipment.
A. We can only deliver to the billing address and reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
A. Unfortunately we’ve had to postpone service to NI&ROI as were unable to ship equipment across the post-Brexit Irish Sea customs border without it having to clear customs and incurring import charges on both legs of the journey. We will look to resume the service as soon as there is sufficient change in these restrictions and apologise for any disappointment this may cause.
A. Unfortunately we’ve had to postpone service to the Channel Islands as we're unable to ship equipment without it having to clear customs on both legs of the journey, incurring import and export charges and unpredictable delays. We will look to resume the service as soon as there is sufficient change in these circumstances and apologise for any disappointment this may cause.
A. At this time we can only deliver within Great Britian. We continuly review the services we provide and are looking for viable solutions to expand the offering to as many people as possible in future.
A. No, equipment booked via the Fujifilm Loan site will be delivered to/collected from you via courier, however the Fujifilm House of Photography do offer their own in-store loan service via their website https://www.fujifilm-houseofphotography.com/ for certain products.
A. You should ensure all goods are accounted for using the itemised checklist, equipment should be carefully packaged up in the way it was delivered to you. Take particular care to ensure goods are secure and won’t roll around or impact against other items when in transit. Use the cable ties provided to seal the cases and insert the cases in the courier bags (where applicable). Depending on the courier company used, we may provide you with either a courier return label or a generic return label. Please ensure these are secured to the outside of each package before the courier collects.
A. You will receive a return reminder email the day before your hire ends with all the details of the collection. Collections are booked on an ALL-DAY service (8am – 6.30pm).
If your plans have changed and aren’t able to stay in, you have two options, you can:
If you’d like to opt for either of these options, you’ll need to contact us on 0203 887 6890 or email@example.com by 2:00pm the working day before your day of collection to avoid unnecessary charges.
A. Unfortunately we have to charge for late returns and missed collections as these can impact future orders. If the equipment is not ready and available for pick up at the address agreed on the day of pickup, you will be charged a £25 failed collection fee and charged for the extension of hire as laid out in the Terms and Conditions.
If you miss a collection or have a problem getting the kit back to us, please call us as soon as possible to make alternative arrangements on 0203 887 6890.
A. You will receive two emails, the first letting you know the equipment is back with us, the second confirming the equipment has been checked, tested and the order has been closed.
A. The security deposit is a holding deposit against the total value of the equipment you are evaluating. In the event the equipment is damaged, or components lost whilst in your care, the cost of repair/replacements will be debited from the deposit. If the cost of missing/damaged parts exceed your deposit, the outstanding balance will need to be paid in full immediately.
In the event of loss, theft or damages exceeding the value of your deposit, you could be liable for the full cost of the equipment.
A. The security deposit must be paid using a credit card in the same name as the booking and registered to the delivery address.
A. You will be asked to make payment at the time of placing your order if the equipment is due to be dispatched within 7 days. If you are booking more than 7 days before the equipment is due to leave us, you will be sent a payment reminder 7 days before dispatch. In the event the deposit has not been paid, and we are unable to contact you, the booking will be cancelled and no goods will be dispatched.
A. Once your order has been unpacked and checked and, assuming there are no missing or broken items on the return of the equipment, your deposit will be refunded immediately. Please note, whilst the deposit is refunded promptly, most banks need a little time to process refunds, but you should see the money back in your account or on your card within 1–5 working days.
If there are missing or broken items on the return of the equipment, we will contact you to discuss the matter in accordance with our Terms and Conditions.
A. We always recommend people have insurance for their total peace of mind. You can either temporarily add the equipment to an existing policy or, if you don’t have an existing policy but would like cover, we would recommend our preferred supplier Performance Film & Media Insurance, click here for details.
In some circumstances we may insist on goods being fully insured whilst in your care. If this affects an order you place, we'll notify you as soon as possible. 4Fill may request proof you have insurance cover for the equipment whilst it is in your care and reserve the right to cancel an order should the cover be inadequate or if no proof of insurance is provided.
A. We accept payment via Mastercard and Visa debit or credit cards. We can accept American Express for any hire charges but not for a deposit. Goods must be delivered to the address the payment card is registered to.
A. Additional Hire Charges – You will be asked to make payment for any additional days beyond the free period when you place your order.
Deposit - You will be asked to make payment at the time of placing your order if the equipment is due to be dispatched within 7 days. If you are booking more than 7 days before the equipment is due to leave us, you will not be asked to make payment immediately. You will be sent a payment reminder email when it is 7 days before dispatch and asked to log into your account and make the deposit payment.
A. Unfortunately we are unable to accept payment over the phone for data protection and security reasons. All our financial transactions are handled online via our payment provider and are encrypted to ensure they are kept completely safe and secure.
A. You can find out what is included for each individual model including batteries and memory cards by clicking on the 'Included' tab on the product description page on our website or by refering to the check list provided.
Extra batteries and selected accessories can be added to your order if required. Pricing for these items will be shown online for the dates you have chosen. Please note that any additional accessories booked are included in your total number of trials per year.
A. We follow rigorous processes to ensure everything is checked and accounted for before it leaves the premises, and again on its return. It’s this attention to detail that means you can rely on us to provide the very highest level of service, and to deliver equipment, checked, cleaned, calibrated and ready to shoot with on arrival.
Before and after each hire we check every product visually, test it for focus and sharpness, and take pictures with it. Our equipment is used regularly so there may be some light scuff marks on the bodies & barrels, etc. There may be a little internal dust in some lenses but rest assured, if there is any effect on image quality or performance the equipment is sent to the manufacturer for remedy, otherwise it remains in service.
A. No, unless you happen to be the first individual to trial a particular item.
A. We understand that the equipment may, overtime, pick up the odd minor scratch or mark, however, any marks to lens glass and obvious neglect of use under your care will be treated as damage and you will be charged. To give you a better idea of what is and is not accepted as cosmetic wear and tear, please have a look at the following guide:
A. Even with all the preparation and precautions we take, equipment can still be damaged in transit or very occasionally a component will fail. In the unlikely event of something isn’t working, please call us immediately on 0203 887 6890 as per the Terms and Conditions so we can discuss how best to proceed with your loan.
A. Please call us immediately on 0203 887 6890 so we can discuss how best to proceed
If you damage the equipment during your loan, we will send it to an authorised repair centre for inspection and quotation for the repair or replacement as appropriate.
If the repair amount exceeds that of your security deposit the outstanding balance will need to be paid immediately. Dependent on the severity of the damage or supply of replacement parts and thus the length of repair, a penalty charge may well be incurred due to a loss of hire of the equipment to other customers.
A. Please call us immediately on 0203 887 6890
In the event of any theft, the incident must be reported to the police immediately and a crime reference number obtained.
In the event of damage or loss by an airline you will need to obtain a Property Irregularity Report from the airline at the airport where the damage is first discovered (i.e. the airport in which you arrive when you discover the damage or loss).
Depending on what has happened, you may also need to report to your insurance company too.
A. Where you are notified the equipment is returned with missing components you will need to return these either by Royal Mail Special Delivery, or an approved carrier service within 72hrs of being notified after which an administration fee of £25 + VAT will be added for each missing part. Should you be unable to locate them, the cost of replacements, as well as an administration fee, will be debited from your deposit and then the remainder of the deposit will be refunded to you.
A. Fujifilm offer a very comprehensive web support area which can be found here The site contains product specific drivers, software, user manuals, firmware, FAQs and other useful content to assist you with your query.
A. Click here.
A. If you're unsure about anything or need extra information regarding your order, then please email our customer support team firstname.lastname@example.org You can also call us on 0203 887 6890.
A. We are open 8:30 am to 5:30pm Monday to Friday and are closed on weekends and Bank Holidays.